Service desk, customer service, is a very important part of the customer experience and the first step in a company’s long-term customer relationships. By developing a customer-focused behaviour, maintaining a positive attitude and professionalism in all customer service situations, you and your organisation will stand out from the competition.
Do you need help to respond to customers in a good and efficient way? Do you feel ill-prepared when you talk to an angry customer? Our coach will give concrete suggestions on ways to deal with difficult customers and how to best handle various situations over the phone in order to build an excellent and consistent service culture throughout the organisation.
The program will be tailored entirely based on the needs, goals and requirements of you and your company. We at GMS International have 35 years’ experience in sales and customer service training and our instructors are carefully selected based on skills and experience. Our programs are organised in the facilities of our clients, our facilities or as requested.
As a participant you will receive personal coaching and immediate feedback from your instructor, enabling you to become competent and confident in your roll.