Understanding the principles of sales and customer care is important, even if one does not have a direct role in sales within the organisation. This program will teach the non-sales employee the importance of sales and understanding the needs of your customers.
- What is the nature of your company’s sales?
- What kind of products do you sell?
- Who are your customers?
- What is a typical workday like for the company’s sales representatives and the personnel in customer service? What kind of problems and challenges do they have in their daily work?
- Where do you enter the picture and how can your role be better implemented with the company’s sales department?
We will review and address these kinds of questions during this training.
The program will be tailored entirely based on the needs, goals and requirements of you and your company. We at GMS International have 35 years’ experience in sales and customer service training and our instructors are carefully selected based on skills and experience. Our programs are organised in the facilities of our clients, our facilities or as requested.
As a participant you will receive personal coaching and immediate feedback from your instructor, enabling you to become competent and confident in your roll.