Today’s business environment consists largely of international customer contacts. This is why you who work in a customer-facing role should be able to quickly and professionally handle all types of situations, also in English. You are expected to handle everything from problem solving and giving advice to dealing with complaints.
GMS – English for customer service is a course that meets precisely that need. We focus exclusively on the specific English used in reception, customer service and call centres.
The goal of this training is to clearly improve your English so you become more confident, effective and professional in international customer service situations.
The training will be tailored to you and the circumstances of your company. How do you use English at work today? What problems arise? We adapt to what you and your business need. The motto is to strive for superior professionalism, flexibility and, of course, for all participants to enjoy themselves with us at GMS International®
Do not hesitate to Contact us for more information!